This site · the right address for each subject
Contact: what can be settled here and what cannot
This site has no player account, no access to anybody's balance and no line to any platform's support on anybody's behalf. What can be done here is correcting a wrong number, pointing at an out-of-date clause and asking for a subject that has not been written yet.
What can be settled here
A wrong number. If a clause changed, if a fee is no longer the same or if a sum is wrong, the correction is welcome and it gets made. Messages that point at where the right number is — the clause, the page, the document — are dealt with the same day.
A missing subject. If a question about this topic is not answered on any page here, it is worth writing. A good part of what is published grew out of a repeated question.
Advertising. The site sells space marked as such, kept apart from the text. It does not sell a position in a list, because there is no list; the reasons are in who writes this.
What cannot be settled here
Anything involving your account. This site is not the platform, has no access to a balance, a registration, a document or a history, and mediates no conversation with anybody's support. A stalled withdrawal, a restricted account, a refused document and a cancelled bonus are settled with the operator's own support.
What can be done before writing to them is understanding what is usually blocking things — and in most cases it is the identity review, described in verification, or the requirement to wager the deposit before withdrawing, explained in deposit and withdrawal.
Advertising space- Paid blockkept apart from the text
- No rankingnot a recommendation
- 18+read the terms first
Four things that help anyone writing to support
They hold for any platform, and they save days:
- One question per message. Three questions in one message usually come back
with one answer.
- Quote the clause. “Clause 10.5 requires a verified identity; mine has been
verified since the 3rd” changes the tone of the whole conversation.
- The whole screenshot, uncropped. The crop that hides the date or the
amount is exactly what makes the agent ask for everything again.
- Never share anything that grants access. A password, a two-factor code and
a wallet recovery phrase are asked for by no support desk anywhere — whoever asks is not support. The details are in signing in.
If the subject is the playing, not the money
If the message you are thinking of writing is about not being able to stop, this is not the right address. Jogadores Anônimos runs free, anonymous groups across Brazil, in person and online, and the address is in the footer of every page here. The practical part — limits, a pause, self-exclusion — is in safer play.
In case of immediate risk to life, CVV answers on 188, 24 hours a day, free.
How to write
Use the e-mail address published in this site's footer. Correction messages are read first. We do not, under any circumstances, ask for account details, a password, a document or a receipt — and any message presenting itself as being from this site and asking for those is not from this site.
The full index of what is already written starts at Roobet Brazil.